Asked by Shyla Schneider on Jun 29, 2024
Verified
When using the direct approach in your negative news messages, you should open with a ________.
A) sincere apology
B) buffer statement
C) disclaimer limiting your responsibility
D) clear statement of the bad news
Bad News
Information that is unwelcome, disappointing, or upsetting to the recipient.
Apology
An expression of regret or remorse for actions or words that may have caused harm or inconvenience to someone else.
- Comprehend the strategies for structuring negative news communications, including both direct and indirect methods.
Verified Answer
DW
Darci WesterJul 02, 2024
Final Answer :
D
Explanation :
When using the direct approach in negative news messages, it is essential to start with a clear statement of the bad news. This helps in establishing a sense of trust and honesty in the message, and the recipient can understand the message's purpose from the beginning. A buffer statement or a sincere apology can be perceived as insincere or confusing in this case. A disclaimer is also not appropriate as it may come across as a way to shift the responsibility away from the sender.
Learning Objectives
- Comprehend the strategies for structuring negative news communications, including both direct and indirect methods.
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