Asked by Bryce Burns on Jul 24, 2024
Verified
When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.
A) analysis
B) control
C) define
D) improve
E) measure
Customer Orders
Requests or instructions from customers to purchase goods or services, outlining specifications and terms.
BPI Phase
Business Process Improvement Phase, a step in the process of analyzing and improving existing business processes to optimize performance and meet best practice standards.
- Ascertain the segments and goals of BPI stages, namely define, measure, analyze, improve, and control.
Verified Answer
DC
Danielle CheungJul 29, 2024
Final Answer :
A
Explanation :
In the analysis phase of Business Process Improvement (BPI), you identify the problems and their causes within a process. Discovering that customer orders are delayed due to insufficient staff for picking orders is an example of identifying a specific problem and its cause, which is a key activity in the analysis phase.
Learning Objectives
- Ascertain the segments and goals of BPI stages, namely define, measure, analyze, improve, and control.