Asked by khuong huynh on Aug 01, 2024
Verified
When you must deliver negative messages in the workplace,strive to maintain high standards of ethics and etiquette because
A) laws and regulations dictate content and delivery of many business messages.
B) negative messages can have a significant impact on the lives of those who receive them.
C) negative messages contain emotional content for both senders and receivers.
D) all of the above.
Ethics
The branch of philosophy that deals with questions about morality, including the concepts of right and wrong, justice, virtue, and the good life.
Etiquette
The customary code of polite behavior in society or among members of a particular profession or group.
Negative Messages
Communication that conveys denial, refusal, or bad news in a professional context.
- Recognize the importance of maintaining ethics and etiquette in negative message delivery.
Verified Answer
ZK
Zybrea KnightAug 05, 2024
Final Answer :
D
Explanation :
All of the options listed are important considerations when delivering negative messages in the workplace. Laws and regulations may dictate the content or delivery of certain messages, negative messages can have a significant impact on the recipient, and both the sender and receiver may feel emotions related to the message. Maintaining high standards of ethics and etiquette can help ensure that negative messages are delivered in a respectful and professional manner, minimizing the potential negative impact on all parties involved.
Learning Objectives
- Recognize the importance of maintaining ethics and etiquette in negative message delivery.
Related questions
When You Must Deliver Bad News in the Workplace,remember That ...
If a Customer Makes an Unreasonable Claim Against Your Company,there ...
Emotions Often Run High When Negative Messages Are Involved for ...
Which of the Following Is One Reason the Consideration of ...
When You Deliver Negative Messages,you ...