Asked by Guillermo Zavala on Sep 25, 2024
When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?
A) Maintaining the working relationship
B) Softening the bad news by indicating the issue is still under consideration
C) Limiting alternatives so as not to mislead the audience
D) Implying that other assistance might be available, even if it isn't
E) Implying that other information might be available, even if it isn't
Routine Request
A standard or regular appeal for information or action that follows an established protocol or format.
Working Relationship
The interactive and cooperative connection between colleagues, superiors, and subordinates in a professional environment.
- Comprehend the fundamentals and tactics involved in conveying unfavorable information within business interactions.
- Explain methods to mitigate the effects of unfavorable news while preserving professional connections.
- Acquire the ability to conclude negative communications in a positive or productive manner.
Learning Objectives
- Comprehend the fundamentals and tactics involved in conveying unfavorable information within business interactions.
- Explain methods to mitigate the effects of unfavorable news while preserving professional connections.
- Acquire the ability to conclude negative communications in a positive or productive manner.
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