Asked by Maria del Mar Ribas on May 17, 2024
Verified
Which of the following does the value chain for a service shop include?
i. Design
ii. Customer support
iii. Purchasing
iv. Production/delivery
A) ii and iii
B) i and iv
C) i, ii and iv
D) ii, iii and iv
Service Shop
A business that provides specialized professional or technical services, often involving repair or maintenance.
Production/Delivery
The process and logistics involved in creating a product and making it available to the end customer, including manufacturing and shipping stages.
- Understand the principles and elements of a value chain in service and merchandising organizations.
Verified Answer
KM
Kayla MontoyaMay 23, 2024
Final Answer :
C
Explanation :
The value chain for a service shop includes Design (i), as it's crucial for developing the service offering; Customer support (ii), as it's essential for maintaining customer satisfaction and handling inquiries or issues; and Production/delivery (iv), as it encompasses the actual provision of the service to the customer. Purchasing (iii) is also important but is more associated with the procurement of goods rather than the direct delivery of services, making options i, ii, and iv the correct aspects of a service shop's value chain.
Learning Objectives
- Understand the principles and elements of a value chain in service and merchandising organizations.
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