Asked by kevin britton on Jul 21, 2024
Verified
Which of the following is a good practice in framing questions for routine inquiry messages?
A) Combine two or more questions in a sentence.
B) Avoid the use of bullets to order questions.
C) Place all the questions in a single paragraph.
D) Avoid simple yes or no questions.
E) Use sentences that hint at a need for information.
Routine Inquiry
Routine inquiry refers to standard requests for information or clarification that are common in business and professional contexts.
Bullets
Short, concise points used to list items or highlight key aspects in a document.
Yes or No Questions
Simple questions that can be answered with either a "yes" or "no," used to gather specific information.
- Acquire skills to efficiently merge or divide inquiries to maintain clearness and focus in business communications.
- Grasp the fundamentals of devising messages that solicit positive feedback and contribute to goodwill.
Verified Answer
KA
Karolina AndrijauskaiteJul 25, 2024
Final Answer :
D
Explanation :
Avoiding simple yes or no questions encourages the recipient to provide more detailed information and can lead to more productive communication. A good inquiry message should be clear and specific, but also allow for open-ended responses. Combining questions in a sentence or placing them all in a single paragraph can make the message harder to read and understand, while using sentences that hint at a need for information can be vague and confusing. Avoiding the use of bullets is more of a formatting issue and is not necessarily related to the quality of the questions being asked.
Learning Objectives
- Acquire skills to efficiently merge or divide inquiries to maintain clearness and focus in business communications.
- Grasp the fundamentals of devising messages that solicit positive feedback and contribute to goodwill.