Asked by Jeremiah Miller on May 20, 2024
Verified
Which of the following is a strategy for routine replies and positive messages?
A) Use the indirect approach.
B) Place your main idea in the opening of the message.
C) Open with an interesting fact or question.
D) Avoid embedding negative information in a positive context.
Routine Replies
Standard responses to common inquiries or situations, often used in customer service and communication protocols.
Indirect Approach
A communication strategy that presents supporting details first, leading up to the main point or request, often used to soften the impact of negative news.
Main Idea
The central or most important thought, concept, or argument that is being conveyed in a text or discourse.
- Utilize the direct strategy effectively in positive and routine correspondences.
Verified Answer
Learning Objectives
- Utilize the direct strategy effectively in positive and routine correspondences.
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