Asked by Justin Brady on Aug 01, 2024
Verified
Which of the following is important to include in the close of a message when you are responding after a mistake was made by your organization?
A) Clear identification of who made the mistake
B) Assurance the error will never happen again
C) A reminder of the bad news
D) Reasons for the decision
E) A description of actions taken to avoid similar mistakes
Close
The final part or conclusion of something, such as a deal, conversation, or document.
Similar Mistakes
Errors or misjudgments that are alike in nature or effect, often repeated by different individuals or entities.
Assurance
A positive declaration intended to give confidence; a promise or pledge guaranteeing quality or reliability.
- Understand the role of an apology and how to integrate it properly in negative messages.
Verified Answer
AM
Ahmed Mirza 082Aug 05, 2024
Final Answer :
E
Explanation :
It is important to assure the recipient that the mistake has been acknowledged and steps have been taken to prevent it in the future. Providing a description of actions taken to avoid similar mistakes reassures the recipient that the organization is proactive in preventing similar incidents from occurring again. Clear identification of who made the mistake and a reminder of the bad news may not be necessary and could potentially cause more negativity. Assuring the error will never happen again is a strong statement and may not always be feasible. Reasons for the decision may not be relevant in this situation.
Learning Objectives
- Understand the role of an apology and how to integrate it properly in negative messages.
Related questions
Research Has Found That When We Receive an Apology,we __________ ...
In Which Context Are We Most Likely to Issue an ...
Whenever Possible, Avoid Using Company Policy as the Reason for ...
If You Choose to Apologize in a Negative Message,you Should ...
When Using the Direct Approach for a Negative Message,which of ...