Asked by Kendall Palmer on Apr 25, 2024
Verified
Which of the following is the best strategy when setting up the negative news in an indirect-order message?
A) To never offer an alternative solution
B) To show that your reasons for the negative decision actually will benefit the reader in the long run
C) To use a blunt manner to explain where the reader went wrong
D) To directly deliver the message without explanation
E) To refrain from cushioning the message's main negative point
Negative News
Information or updates that convey adverse or undesirable messages, such as failures, losses, or unpleasant events.
Indirect-Order Message
is a communication strategy that presents the reasoning or background information before making the main point or requesting action, often used to soften negative news or requests.
- Recognize the significance of initial justifications in mitigating the effects of unfavorable news.
- Cultivate the ability to compose messages that convey negative news or denials while seeking to maintain positive relations and possibly advantage the recipient.
Verified Answer
BT
Briamber TerrellApr 29, 2024
Final Answer :
B
Explanation :
It is important to show the reader that there is a reason for the negative decision and that it will benefit them in the long run. This can help soften the blow and make the reader more receptive to the message. It is also important to offer an alternative solution if possible and to avoid using a blunt or accusatory tone. Refraining from cushioning the main negative point may come across as insensitive or uncaring. Therefore, option B is the best strategy.
Learning Objectives
- Recognize the significance of initial justifications in mitigating the effects of unfavorable news.
- Cultivate the ability to compose messages that convey negative news or denials while seeking to maintain positive relations and possibly advantage the recipient.
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