Asked by Esther Sagoe on Jun 04, 2024
Verified
Which of the following sentences will have the most positive effect?
A) We cannot provide a refund for the purchased product.
B) Your inability to produce the purchase invoice has resulted in a refund being refused.
C) We can offer you a refund if you can provide us with the purchase invoice.
D) While a refund is not possible at the given time, we can do so if you submit the purchase invoice.
E) We cannot provide a refund unless you provide the purchase invoice.
Positive Effect
An outcome or result that is beneficial or favorable.
Purchase Invoice
A document provided by a seller to a buyer, detailing the items purchased, their prices, and the total amount owed.
- Identify sentence structures and formats that enhance the positive impact of business messages.
Verified Answer
SS
Sruthy SabesanJun 10, 2024
Final Answer :
C
Explanation :
This option offers a potential solution by offering a refund if the customer can provide the purchase invoice. It is also polite and non-accusatory in tone.
Learning Objectives
- Identify sentence structures and formats that enhance the positive impact of business messages.
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