Asked by Minh Anh Tr?n Ng?c on Apr 30, 2024
Verified
Which of the following statements about feedback is INCORRECT?
A) It may be appropriate to use questions that obtain negative feedback.
B) If a salesperson fails to notice the feedback signals being sent by a prospect, no feedback occurred.
C) In planning a presentation, it is impossible to predetermine when and what feedback-producing questions to ask.
D) It may be appropriate to use questions that obtain positive feedback.
E) Feedback can be verbal or nonverbal.
Feedback
Information or opinions about an action or product, used as a basis for improvement or commendation.
Feedback-Producing Questions
Questions designed to elicit detailed responses, opinions, or evaluations from a respondent, useful for gaining insights or assessing understanding.
Nonverbal
Refers to communication methods other than spoken or written words, including body language, facial expressions, and gestures.
- Comprehend the importance of feedback in the process of communication and the way it shapes sales presentations.
Verified Answer
Learning Objectives
- Comprehend the importance of feedback in the process of communication and the way it shapes sales presentations.
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