Asked by Simer Sidhu on Jul 12, 2024
Verified
Which of the following strategies should be followed when dealing with customers?
A) You should take customers' complaints personally.
B) To succeed with customers, you must avoid bolstering their self-esteem.
C) You should be cautious when accepting feedback and suggestions from customers as most often these turn out to be personal attacks.
D) You should respect your customers and give them the highest-quality service but should never let them run your business.
Bolstering Self-Esteem
The process of enhancing one's own sense of self-worth or value through internal or external means.
Highest-Quality Service
The most superior level of service delivery that exceeds customer expectations.
Personal Attacks
Negative or critical comments aimed at demeaning or insulting someone rather than addressing the argument or issue at hand.
- Implement techniques to ensure customers perceive themselves as valued and significant.
- Implement ethical protocols when dealing with customer service.
Verified Answer
DS
Daphne StewartJul 17, 2024
Final Answer :
D
Explanation :
The best approach when dealing with customers is to respect them and provide high-quality service but not let them dictate how you run your business. Taking customer complaints personally or avoiding bolstering their self-esteem can lead to negative outcomes, while being cautious about feedback and suggestions from customers can prevent valuable insights and improvements.
Learning Objectives
- Implement techniques to ensure customers perceive themselves as valued and significant.
- Implement ethical protocols when dealing with customer service.
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