Asked by Angelina Carbonell on May 06, 2024

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Which of the following would be classified as an external failure cost on a quality cost report?

A) Repairs and replacements beyond the warranty period.
B) Technical support provided to suppliers.
C) Quality improvement projects.
D) Rework labor and overhead.

External Failure Cost

The costs incurred when a product or service fails to meet quality standards after being delivered to the customer, including warranties and repairs.

Warranty Period

The specified time period during which a product is guaranteed to be free from defects and the manufacturer or seller will repair or replace defective parts at no charge.

Repairs And Replacements

Activities and costs associated with fixing and replacing parts of equipment, buildings, or machinery to ensure operational efficiency.

  • Discern the diversity of costs associated with quality efforts, including prevention, appraisal, internal failure, and external failure costs.
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Elizabeth MartellMay 11, 2024
Final Answer :
A
Explanation :
External failure costs are costs incurred after the product or service has already been delivered to the customer or end user. Repairs and replacements beyond the warranty period would fall under this category, as they are a result of a failure to meet quality standards and satisfy the customer's needs. Technical support provided to suppliers is not a failure cost, but rather a prevention or appraisal cost. Quality improvement projects are prevention costs, and rework labor and overhead are internal failure costs.