Asked by Angelina Carbonell on May 06, 2024
Verified
Which of the following would be classified as an external failure cost on a quality cost report?
A) Repairs and replacements beyond the warranty period.
B) Technical support provided to suppliers.
C) Quality improvement projects.
D) Rework labor and overhead.
External Failure Cost
The costs incurred when a product or service fails to meet quality standards after being delivered to the customer, including warranties and repairs.
Warranty Period
The specified time period during which a product is guaranteed to be free from defects and the manufacturer or seller will repair or replace defective parts at no charge.
Repairs And Replacements
Activities and costs associated with fixing and replacing parts of equipment, buildings, or machinery to ensure operational efficiency.
- Discern the diversity of costs associated with quality efforts, including prevention, appraisal, internal failure, and external failure costs.
Verified Answer
Learning Objectives
- Discern the diversity of costs associated with quality efforts, including prevention, appraisal, internal failure, and external failure costs.
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