Asked by Briana Robinson on May 10, 2024
Verified
Which short scenario best describes organizational citizenship behaviour?
A) Joe,a shop mechanic,approaches management with an initiative that will improve customer service.
B) Duane,a faculty member,starts and finishes his lectures on time as per his syllabus.
C) Mary,a university graduate,was so impressed with company ABC that she decided to join the company.Ten years later she was still working for ABC.
D) Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.
Organizational Citizenship
A concept referring to individual behaviors that are beneficial to an organization and are discretionary, not directly or explicitly recognized by the formal reward system.
Community Events
Social, cultural, or educational events organized for enhancing the sense of community and engagement among people.
Customer Service
The support and advice provided by a company to those people who buy or use its products or services.
- Analyze how job contentment, dedication, and extra-role behavior relate to the efficacy of organizational operations.
Verified Answer
Learning Objectives
- Analyze how job contentment, dedication, and extra-role behavior relate to the efficacy of organizational operations.
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