Asked by Nazwa Al-Sayeed on Jun 24, 2024
Verified
Which term below is an essential skill for employees in the workplace because it allows the receiver to hear and understand the message and reassures the speaker that the message has been heard in the same terms in which it is delivered?
A) paraphrasing
B) active listening
C) communication
D) processing
Active Listening
A communication technique involving fully concentrating on the speaker, understanding their message, responding thoughtfully, and remembering the discussion.
Paraphrasing
The act of rewording or restating text or speech to retain the original meaning while altering the form of expression.
Communication
The process of transferring information, meaning, and understanding from one entity or group to another.
- Identify and understand the components and significance of active listening in the workplace.
Verified Answer
Learning Objectives
- Identify and understand the components and significance of active listening in the workplace.
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