Asked by Carla Reyes on Apr 26, 2024
Verified
Which type of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?
A) mediation
B) behavioral modeling
C) open-door policy
D) fair representation
E) peer review system
Open-Door Policy
A management approach where leaders encourage openness and transparency in the workplace by allowing employees to give feedback, raise concerns, or discuss problems without fear of reprisal.
Alternative Dispute Resolution
A range of procedures, such as mediation or arbitration, designed to resolve disputes without the need for litigation.
Behavioral Modeling
A training technique that involves the imitation of the behavior of others, observing and mapping successful practices and actions to improve performance.
- Understand the importance of implementing open-door policies, peer review, and mediation for resolving conflicts.
Verified Answer
Learning Objectives
- Understand the importance of implementing open-door policies, peer review, and mediation for resolving conflicts.
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