Asked by Jalan McMullen on Sep 26, 2024
Who among the following was NOT a pioneering advocate of quality?
A) Mary Parker Follett
B) Walter A. Shewhart
C) W. Edwards Deming
D) Kaoru Ishikawa
E) Joseph M. Juran
Quality
The degree to which a product, service, or process meets specified requirements and satisfies customer expectations.
Mary Parker Follett
An early 20th-century social worker, management consultant, and pioneer in the fields of organizational theory and organizational behavior.
Walter A. Shewhart
A pioneering figure in the field of quality control, known for developing the concepts of statistical process control and the control chart.
- Identify the principles of quality management and the pioneers who advocated for quality in production and operations.
Learning Objectives
- Identify the principles of quality management and the pioneers who advocated for quality in production and operations.