Asked by mahesh likhe on Jun 11, 2024
Verified
Write an improved opening sentence for the following claim letter requesting an exchange of a smartphone still under warranty.
My TravelerXtra smartphone was purchased from your online store on September 15, 2014, for your attractive price of $228.88 plus $24.48 shipping and handling with no service contract required. I have used my TravelerXtra for business texting, e-mailing, and phoning ever since, which was exactly what I needed it to do. Yesterday my TravelerXtra shut itself down out of the blue, and I can't use it for anything. Now I'm without a business tool and over $250, which makes me feel ripped off because I received only one month of service from this phone. When I tried to exchange it at one of your land-based stores, the clerk told me, "No way, dude. You buy online, you fly online." Now what?
Claim Letter
A formal letter sent to a company or individual detailing a complaint or request for adjustment due to unsatisfactory service or product.
Warranty
A guarantee, usually by a manufacturer, promising to repair or replace an item within a specified period if it fails due to manufacturing defects.
- Reach a high level of skill in developing compelling requests and messages.
Verified Answer
UW
Urvashi WaliaJun 18, 2024
Final Answer :
Please authorize the exchange of my defective TravelerXtra smartphone, purchased from your online store on September 15. Student answers may vary.
Learning Objectives
- Reach a high level of skill in developing compelling requests and messages.