Asked by DuBois Campbell on Sep 30, 2024
You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online employee training system called Star Service would be helpful. Employees would log on to Star Service for 15 minutes every two weeks to watch videos and answer quiz questions. Where in your report should you mention your recommendation to purchase access to Star Service?
A) in the executive summary
B) in an appendix
C) in the back matter
D) in the results sections
Online Training
Educational programs or courses delivered over the internet, enabling remote learning and flexibility in timing for the learner.
Star Service
Often refers to a high-quality, superior service often seen in the hospitality industry, indicating prestige and excellence.
Executive Summary
A concise and comprehensive overview of a longer document, designed to provide readers with a quick understanding of its main points and conclusions.
- Gain insight into the critical nature and methodology of formulating and presenting recommendations.
Learning Objectives
- Gain insight into the critical nature and methodology of formulating and presenting recommendations.
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