You can plan for important business exchanges via IM by viewing them as

A) invitations to discuss personal matters.
B) conversations with specific goals in mind.
C) opportunities to save time by multitasking.
D) routine events that don't require formalities.

IM can be a great tool for planning and executing important business exchanges by approaching them as conversations with specific goals. This involves setting clear objectives, preparing relevant materials and information ahead of time, and focusing on the task at hand. When done right, IM can be a fast, efficient, and effective way to communicate and collaborate with colleagues and partners.