Asked by Yenifer Medina on Apr 27, 2024
Verified
Zack's dishwasher has broken down several times since he bought it six months ago. Zack writes a letter to the company's customer care center, explaining his problem and requesting that he receive a replacement for the defective product. This is an example of a routine message ________.
A) asking for information
B) asking for recommendations
C) asking for a decision
D) requesting adjustment
Customer Care Center
A department within a company that handles inquiries, supports customers with their needs, and resolves any problems or complaints.
Defective Product
A Defective Product is an item that fails to meet quality standards or does not function as intended, leading to dissatisfaction or harm.
Routine Message
A standardized or regularly occurring communication used in daily operations within organizations or personal communications.
- Recognize the significance of offering precise, comprehensive, and detailed explanations in corporate communications.
- Understand how to properly request actions or adjustments in a professional manner.
Verified Answer
Learning Objectives
- Recognize the significance of offering precise, comprehensive, and detailed explanations in corporate communications.
- Understand how to properly request actions or adjustments in a professional manner.
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