Asked by Rainn Cline on Jun 17, 2024
Verified
Zappos conducts interviews with potential new employees to assess their core values and attitudes as well as their skills,and then requires new hires to participate in five weeks of training on topics such as "delivering WOW through customer service," "embracing change," and "being adventurous,creative,and open-minded." Zappos follows these procedures in order to:
A) ensure that employee values are in harmony with those of the organization.
B) encourage employees to equate company progress with bottom-line profits.
C) teach employees the difference between right and wrong.
D) inspire pride and unshakeable confidence among employees.
Core Values
Fundamental beliefs or principles that guide an individual's actions and decision-making, often reflecting what is important to them.
WOW Through Service
A customer service philosophy aimed at exceeding customer expectations and creating memorable experiences.
Employee Values
The beliefs and principles that are important to an individual within their work environment.
- Explain the measures organizations can implement to improve their ethical standards.
Verified Answer
Learning Objectives
- Explain the measures organizations can implement to improve their ethical standards.
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