A good introduction will ________.

A) grab the reader's attention
B) transfer the RFP into an SOW
C) make sure further proposals are pre-authorized
D) be a formal obligation to your firm

The connection between performance and the occurrence of ________ rewards should be strong and reliable.

The steps in the personal-selling process, in order, are which of the following?

A) approach, pre-approach, questioning, demonstration, handling objections, closing the deal, suggestion selling, and follow-up
B) pre-approach, approach, questioning, demonstration, handling objections, closing the deal, suggestion selling, and follow-up
C) demonstration, pre-approach, approach, questioning, handling objections, closing the deal, suggestion selling, and follow-up
D) questioning, demonstration, approach, pre-approach, handling objections, closing the deal, suggestion selling, and follow-up

Which of the following is one way good communicators can eliminate the use of potentially biased language?

A) Only use biased language when identifying stereotypes
B) Avoid biased language only when it indicates prejudice
C) Use bias language to reinforce the "you" attitude
D) Correct one area of bias at a time
E) Change biased language to neutral language

If a creditor brings legal action against a surety or guarantor, the surety or guarantor has no legal defenses available.

If a company uses a periodic inventory system, the gross profit method can be used to estimate inventory for monthly or quarterly statements.