Stereotyping is the belief that all members of specific groups share similar traits and behaviors.

Which of the following is not characteristic of a TPS employee?

A) knowledgeable
B) strict job classifications
C) know more about their job than anyone else
D) empowered
E) cross-trained

Consumers are constantly contributing to online conversations, including posting their own commentaries, videos, photos, and music. They are engaging in a process known as:

A) Twittering.
B) Facebooking.
C) network effects.
D) social networking.

HR planning is the process of identifying short-term and long-term emergency backups to fill critical positions.

Spicy Salsa Inc. complains to the Federal Trade Commission (FTC) about an ad broadcast by Tangy Taco Sauce Company, Spicy's competitor. The FTC investigates and concludes that the ad is deceptive. The FTC's next step is to

A) conduct negotiations between the competitors.
B) draft a formal complaint.
C) issue a cease-and-desist order.
D) permit Spicy to broadcast similarly deceptive counteradvertising.

Gross profit is a measure of the overall profitability of a company.