Values, or abstract ideals, shape an individual's thinking and behavior.

Niro Music Source Inc. is considered the best in the industry in terms of human resource management and its excellent supply chain that assures the company will deliver products on time. Which macro strategy does this company demonstrate to achieve a sustainable competitive advantage?

A) locational excellence
B) customer excellence
C) operational excellence
D) product excellence
E) planning excellence

Metrics that are later in the value chain are normally considered to be _____ indicators.

A) value chain
B) leading
C) lagging
D) balanced