To apply a cell style, you would use the Cell Styles command on the _____ tab.

A) Layout
B) Insert
C) View
D) Home

Winning back a customer who has switched to a competitor is vastly more expensive than keeping that customer satisfied in the first place.

The organization's numerous and diverse interactions with customers are called ___.

The Search box is the default location for all saved searches.________________________

A ____ is text and graphics that print at the top of each page.

A) header
B) topper
C) margin
D) crown

________ is a traditional function of the MIS department.

A) Creating business alliances with business partners
B) Educating the MIS staff about the business
C) Managing systems development
D) Managing system integration including the internet, intranets, and extranets

What data type should you assign to a field that stores postal codes?

A) Number
B) Address
C) Required
D) Short Text

To add a sort to a report in Report Design view, you use the _____ button

A) Header & Footer
B) Sections
C) Group & Sort
D) A to Z