Carla, an optics technician working at a large company, is stressed out because she is in heavy debt, drinks beer excessively, and smokes one pack of cigarettes per day. Which type of organizational support would be best for Carly?

A) Encouragement from her supervisor
B) Emergency loan program
C) Urgent care (First Aid) facility
D) Employee assistance program

Michael refuses to switch from his old word processor to a voice command laptop because, as he puts it, "Why change now? My word processor has been good enough for years." Michael is expressing which reason for resisting change?

A) Emotional side effects
B) Technophobia
C) Lack of tact
D) Inertia
E) Disobedience