The ________ stage of the personal-selling process is a critical step in creating customer satisfaction and building long-term relationships with customers.

Under the best evidence rule,evidence of oral statements made before signing a written agreement is admissible in court to change the terms of a written agreement.

Refer to Scenario 35-1. The short-run effects of rising world commodity prices are shown by

A) moving to the right along the short-run Phillips curve.
B) moving to the left along the short-run Phillips curve.
C) shifting the short-run Phillips curve right.
D) shifting the short-run Phillips curve left.