One of the most common mistakes listeners make is forming responses before listening to the complete message of the speaker.

Linda is engaging Emma in a dialog to get her to believe that cooperation will be the best way to deal with team conflicts.Linda is using the process of:

A) empowerment.
B) persuasion.
C) problem solving.
D) delegation.

Credibility relates to the believability of the message recipient.

In order to develop trust to better manage her team,Brenda must:

A) practice what she preaches.
B) not accept disagreements and conflicts.
C) know herself and ignore other people's perception of her.
D) start micromanaging.