Which of the following is a guideline for making a call requesting payment from a patient?

A) Pose as a government official to convince the patient to pay
B) Tell other people in the office about it and ask for suggestions
C) Threaten to turn the account over to a collection agency, even if you do not plan to do so
D) Call the patient after 8 a.m. or before 9 p.m.
E) Refuse to talk to anyone except the patient, not even the patient's attorney

The first thing you should do when answering the telephone is ____.

A) schedule an appointment for the caller
B) put the caller on hold
C) identify the medical office and yourself
D) notify the physician that a patient is calling
E) ask the caller why he is calling