Answered
Keira is a customer service executive in an insurance company. In a feedback meeting, her supervisor asks her why she sounded angry with one of the customers. Keira replied, "Well, if you think I am doing such a bad job, why don't you just go ahead and fire me? I know you don't like me." Which defensive reaction is Keira using?
A) Passive-aggressive
B) Red herring
C) Pointless explanation
D) Counterattack
On Jun 16, 2024