A sales manager who was trying to rank fourteen salespeople was having trouble because two of her salespeople had more than $100,000 in sales, three had less than $30,000 in sales, and the rest fell in the middle. What method would you recommend the sales manager use if she wants to use a norm-referenced appraisal?

A) forced distribution
B) graphics rating scale
C) absolute standard
D) behaviorally anchored rating scale
E) direct index approach

Which of the following is an example of leader-member exchange theory?

A) A leader who is concerned with accomplishing a task by organizing others
B) A leader who is concerned with reducing tension and maintaining morale
C) A leader who consults with employees about work-related matters
D) A leader who is concerned about maintaining high-quality social exchange relationships
E) A leader who provides employees with a new vision that instills true commitment