If an individual takes a test, and if you know an individual's raw score, the mean of the group of individuals who took the test, and the standard deviation of the group, you can tell the relative position of the individual within his or her group.

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.