Katrina is passionate about her work as a banquet manager in a hotel. As a result she is likely to ________.

A) expect perfection from the members of her team
B) study information regularly about new developments in banquet management
C) leave her position in the near future to pursue a career closely related to a hobby
D) use her passion to compensate for any lack of expertise

There is growing evidence that providing more ________ in how service is delivered can alleviate stress and burnout.

A) resources
B) time
C) feedback
D) autonomy
E) support