When using the phone,what should be relied on to convey confidence and professionalism?

A) The ability to multitask while on the phone
B) The ability to send links to the audience to support information conveyed while conversing
C) The ability to use tone of voice to convey meaning
D) The ability to block out distractions
E) The ability to keep calls short and to the point

​For a resource to be able to generate sustained competitive advantage over rivals,it must be

A) ​Valuable
B) Rare
C) Difficult to imitate or substitute away from
D) ​All of the above

The Holmes-Rahe Readjustment Scale measures how a person is coping with stressful events without allowing them to damage his or her health.