Which of the following would be classified as an external failure cost on a quality cost report?

A) Final product testing and inspection.
B) Disposal of defective products.
C) Supervision of testing and inspection activities.
D) Cost of field servicing and handling complaints.

How did Coke benefit when they shared the technology they had developed to improve water management with local Indian companies?

A) India allowed Coke to share their formula with citizens.
B) Coke was allowed to increase the number of American employees in India.
C) Manufacturing processes were improved and waste was reduced.
D) India gave Coke more control of its corporate branding activities.

In a(n) ________ transaction,the borrower keeps the title of his real property with a third party and in the event of default,the third party can sell the property so that the creditor can recover his loan.

A) strict foreclosure
B) land contract
C) deed of trust
D) equity of redemption

____ is a forecasting technique based on the assumption that the future will be an extension of present and past tendencies.

A) Synergy
B) Scenario analysis
C) Trend analysis
D) Canned surveys
E) Informed judgment

Briefly describe at least three advantages of using lists in business documents.

Many managers use simplifying strategies or "rules of thumb" as a means of making it easier to deal with uncertainty and limited information in problem situations. These simplifying strategies are called __________.