What term describes a judgment formed about someone before you know all the facts or background information?

A) caricature
B) discrimination
C) prejudice
D) communication code

Mrs.Applebaum teaches seventh grade,and definitely prefers her female students over her male students,who are often rude and disrespectful.When one of her female students speaks rudely to her,Mrs.Applebaum doesn't seem to hear it.What barrier to effective listening is Mrs.Applebaum experiencing?

A) conversational narcissism
B) selective listening
C) external noise
D) ambush listening

According to linguist Deborah Tannen,gender plays a significant role in how we interpret verbal messages.For example,women tend to interpret a message based on __________.

A) the level of dominance and power communicated
B) the amount of credibility the speaker possesses
C) how personally supportive the message is perceived to be
D) the context in which the message is received

In which context are we most likely to issue an apology?

A) when we commit a mild offense
B) when we are in a public setting
C) when we hurt someone with whom we are intimate
D) when we offend a stranger

Calvin can improve his active listening if he avoids asking questions and giving feedback.

What is a conclusion that is based on speculation?

A) fact
B) meta-message
C) inference
D) meta-cognition