True

False

B

D

Reports and proposals can put heavy demands on your readers,so the "you" attitude is especially important with these long messages.In general,try to strike a balance between being overly informal (which can be perceived as trivializing important issues)and overly formal (which can put too much distance between writer and reader).If you know your readers reasonably well and your report is likely to meet with their approval,you can generally adopt an informal tone.To make your tone less formal,speak to readers in the first person,refer to them as you,and refer to yourself as I (or we if there are multiple report authors).To make your tone more formal,use the impersonal journalism style: Emphasize objectivity,avoid personal opinions,and build your argument on provable facts.Eliminate all personal pronouns (including I,you,we,us,and our).Avoid humor,and be careful with your use of similes,metaphors,and particularly colorful adjectives or adverbs.However,you don't need to make the writing monotonous.For example,you can still create interest by varying the types of sentences to create a pleasing rhythm.Take into account that communicating with people in other cultures often calls for more formality in reports,both to respect cultural preferences and to reduce the risk of miscommunication.Informal elements such as humor and casual language tend to translate poorly from one culture to another.

C