Role overload is an example of a stress reaction.

Refer to Figure 8-9. How much is total surplus at the market equilibrium?

____ is not a part of the definition of "customer-centered."

A) Anticipating the customer's needs
B) Responding appropriately to the customers
C) Benchmarking
D) Learning how to satisfy the customer
E) Listening to the customer

Soon after starting a new job, Carman beings to define herself in terms of the organization and what it is perceived to represent.What is this called?

A) Person-job fit
B) Social integration
C) Person-organization fit
D) Organizational identification
E) Internalization

Questions to be addressed during strategic HR recruitment planning might include all but:

A) How many new hires do we need in the near term and three to five years from now?
B) Are we prepared to pay top dollar, or would we look for people who will be attracted to our company despite the modest compensation we offer?
C) What is our plan for downsizing employees?
D) What competencies do we need from our employees?
E) All of these are valid questions.