Which of the following would be classified as a prevention cost on a quality cost report?

A) Cost of field servicing and handling complaints.
B) Warranty repairs and replacements.
C) Systems development.
D) Rework labor and overhead.

Cost flow is in the reverse order in which costs were incurred when using

A) weighted average
B) last-in, first-out
C) first-in, first-out
D) average cost

In group decision-making contexts, the person who actually consumes the product or service is called the:

A) initiator.
B) user.
C) buyer.
D) influencer.

In the body of your routine message making claims or requesting actions, you should ________.

A) clearly express your anger and frustration
B) warn the reader of the consequences of inaction
C) apologize for the inconvenience caused
D) give a complete and specific explanation of the details

Performance measurement systems use externally imposed benchmarks of the competitive landscape to assess internal performance.

How much was Husky's cash flow from operating activities?

A) $47,600.
B) $44,700.
C) $41,400.
D) $37,200.