Negative messages about business transactions are designed to

A) confirm the customer's expectations.
B) explain how you plan to resolve the situation.
C) show the audience that whatever has happened,your company is not at fault.
D) let the audience know which of your employees caused the problem.
E) show the audience other goods or services your organization can provide.

Priddy Corporation processes sugar cane in batches.The company purchases a batch of sugar cane for $62 from farmers and then crushes the cane in the company's plant at the cost of $18.Two intermediate products, cane fiber and cane juice, emerge from the crushing process.The cane fiber can be sold as is for $28 or processed further for $13 to make the end product industrial fiber that is sold for $36.The cane juice can be sold as is for $43 or processed further for $23 to make the end product molasses that is sold for $85.Which of the intermediate products should be processed further?

A) Cane fiber should NOT be processed into industrial fiber; Cane juice should be processed into molasses
B) Cane fiber should be processed into industrial fiber; Cane juice should NOT be processed into molasses
C) Cane fiber should be processed into industrial fiber; Cane juice should be processed into molasses
D) Cane fiber should NOT be processed into industrial fiber; Cane juice should NOT be processed into molasses

The formula for the net profit margin percentage is: Net profit margin percentage = Net income ÷ Sales.

In terms of the United States EPA 5 tiers of environmental costs, which of the following would be classified as a Tier 1 environmental cost?

A) Purchase cost of monitoring system of air pollution levels from the factory
B) Auditing environmental risks
C) Costs of occupational health and safety claims
D) Losses associated with loss of reputation due to public awareness of the firm's non-environmentally friendly activities.

Net investment is greater than gross investment

A) every year.
B) most years.
C) some years.
D) never.

Which of the following statements is correct?

A) When cost of goods sold as a percentage of sales increases,the gross profit percentage will increase.
B) It is possible that when cost of goods sold in dollars increases,cost of goods sold as a percentage of sales decreases.
C) If gross profit percentage is the same for the current and past year,then sales and cost of goods sold in dollars did not change.
D) If gross profit percentage increases from one year to the next,then the net income percentage will also increase from one year to the next.