Inspired by Frederick W. Taylor's time studies and motivated by a desire to expand human potential, Frank and Lillian Gilbreth turned ____ into an exact science.

A) human relations
B) motion study
C) motivation
D) labor relations
E) employees

Which of the following can be described as a performance gap?

A) The sale of an uncompleted plant to another company
B) Construction of a new plant
C) Overseas sales are lower than expected
D) An investment of 100 million dollars
E) A significant drop in the value of the dollar