When there is a need to confront a difficult situation at the workplace,it is best to use email,allowing the sender time to think through and shape their message appropriately.

Which of the following steps should you take to control your anger?

A) Identify the wrongdoers.
B) Examine the damage your anger has caused.
C) Give instant feedback using absolute words such as "always" and "never."
D) Try to analyze who started the vicious cycle of anger.