The effects of organizational behaviour modification on task performance tend to be strongest in service organizations.

A manager may be committing the fundamental attribution error if she simply assumes that a previously high performing worker did poorly on the most recent report because he had negative external circumstances beyond his control.

A company's return on investment is the:

A) margin multiplied by turnover.
B) turnover multiplied by average operating assets.
C) turnover divided by average operating assets.
D) margin divided by turnover.

Which of the following is an example of a systems theory approach?

A) social exchange theory
B) an input-process-output model of group productivity
C) self-categorization theory
D) Skinner's behaviorism

Branded content enables organizations to develop a strategic,well-designed message and distribute the message through social channels,resulting in which of the following?

A) Additional reach.
B) Engagement.
C) Earned media.
D) Buzz.
E) All of these.

What should an agent do when a principal's instructions are unclear?

A) Interpret the instructions to the best of his ability.
B) It depends upon the authority granted to the agent.
C) Act in accordance with what he believes is best for the principal.
D) Communicate with the principal to clarify the instructions.