Which of the following is one of the steps in building and fostering a positive business relationship?

A) Projecting a unique image
B) Establishing credibility
C) Eliminating the "you" attitude
D) Conveying negative news in a realistic manner
E) Using euphemisms to avoid ever saying anything negative

____ is not among the five service characteristics.

A) Provided when and where customer desires
B) Labor intensive
C) Customers participate in production process
D) Intangible
E) Can be stored