Transformation leadership is an exceptional form of leadership that ______.

A) helps followers meet the tasks on their job descriptions
B) reduces the workload of the followers
C) increases the workload of the followers
D) helps followers do more than what is usually expected

According to the text, if a compliment close is inappropriate a salesperson should use the ________ close instead.

A) alternative-choice
B) summary-of-benefits
C) standing-room-only
D) continuous-yes
E) assumptive