Asked by Joseph Stewart on May 05, 2024
Verified
Empathy is defined as the:
A) ability to ignore conflicting communication signals.
B) method used to respond to buyer feedback.
C) ability to identify and understand the other person's feelings, ideas, and situation.
D) ability to change a person's belief, position, or course of action.
E) gathering of information and uncovering customer needs by using one or more questions.
Empathy
The ability to understand and share the feelings of another, key in building meaningful relationships and effective communication.
Feedback
Information or criticism about a prior action or behavior from an individual, which is used as a basis for improvement.
Customer Needs
The requirements or desires that consumers have which drive them to purchase products or services to fulfill these needs.
- Apply the concept of empathy in sales interactions to better connect with prospects.
Verified Answer
Learning Objectives
- Apply the concept of empathy in sales interactions to better connect with prospects.
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