Asked by Christian Mirakaj on May 07, 2024
Verified
Why is tone tricky in business communication?
Tone
The attitude or approach that the writer takes towards the subject of the writing, which can influence the reader's perception.
Business Communication
The exchange of information and ideas between individuals within a corporation or between a company and its customers.
- Understand the complexity and importance of tone in business communication.
Verified Answer
SM
Shaun MlangeniMay 13, 2024
Final Answer :
Tone is tricky because it interacts with context and power. Language that is acceptable within one group may be unacceptable if used by someone outside the group. Words that might seem friendly from a superior to a subordinate may seem uppity if used by the subordinate to the superior. Similarly, words that may be neutral among peers may be seen as negative if sent by a superior to subordinate.
Learning Objectives
- Understand the complexity and importance of tone in business communication.
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