Asked by Andrew Young on Aug 01, 2024
Verified
If you plan to grant a claim made by a customer who's clearly at fault
A) pinpoint the customer's shortcomings to discourage future mistakes.
B) discourage future mistakes without insulting the customer.
C) scold the customer to discourage future mistakes.
D) post the situation on social media to discourage future mistakes.
E) specifically identify exactly what the customer did wrong.
Customer's Shortcomings
Refers to the limitations or areas of improvement identified in a customer's needs or behaviors.
Social Media
Digital tools that facilitate the creation, sharing, and exchange of information, ideas, career interests, and other forms of expression via virtual communities.
Claim
A statement made by a party in a dispute, asserting a right or fact.
- Comprehend the importance of tone and content in business communications.
- Grasp the ethical considerations in writing recommendation letters and handling claims or adjustments.
Verified Answer
Learning Objectives
- Comprehend the importance of tone and content in business communications.
- Grasp the ethical considerations in writing recommendation letters and handling claims or adjustments.
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