The appliance salesperson asked the prospect, "What do you like best about the competitor's washing machines?" "Do you think you have ever paid too much for a new washer?" "Are you happy with how well your current washer cleans your clothes?" The salesperson, in this case, has used:

A) probing.
B) channel narrowing.
C) objection refutation.
D) discriminators.
E) encoding questions.

Appliance Salesperson

An individual specializing in selling household machines or devices, such as refrigerators, ovens, and washers, to consumers.

Competitor's Washing Machines

The washing machines produced and sold by companies competing in the same market, often compared in terms of features, prices, and performance.

Probing

The act of asking detailed questions to gain deeper insight into someone's needs, desires, or circumstances.